Shipping and Delivery Policy

Overview

Machinery USA provides product information, equipment categories, attachments, and guide content for users interested in machinery and related equipment. Because machinery and attachments can vary greatly in size, weight, shipping method, destination, and handling needs, shipping and delivery details must be reviewed carefully for each order.

This policy explains the general shipping and delivery process. Final shipping options, delivery costs, and timelines may depend on the product type, order details, customer location, carrier availability, warehouse status, and supplier coordination.

Shipping Availability

Shipping availability may vary depending on the equipment, attachment, part, or product being requested. Some products may be available for standard delivery, while larger machinery or freight items may require special carrier arrangements.

Machinery USA may review each order or inquiry before confirming available shipping options. Customers should contact the team if they need delivery information for a specific product, machine size, attachment category, or destination.

Heavy Equipment and Freight Delivery

Heavy equipment such as mini excavators, skid steer loaders, wheel loaders, forklifts, road rollers, scissor lifts, and other large machinery may require freight shipping, flatbed transport, equipment hauling, loading support, unloading support, or special delivery planning.

Freight delivery may require:

• Accurate delivery address
• Safe unloading area
• Enough space for truck access
• Proper loading or unloading equipment if needed
• Contact person available at delivery
• Review of local restrictions, road access, or site limitations
• Confirmation of delivery details before shipment

Heavy equipment delivery may not follow the same process as small package shipping. Delivery times and costs can vary based on the route, carrier, machine size, machine weight, and delivery location.

Attachments, Parts, and Smaller Items

Attachments, smaller parts, and equipment-related items may be shipped differently from full machinery. Some attachments may still require freight shipping depending on size and weight, while smaller items may be shipped through standard carriers when available.

Attachments may include buckets, hammers, augers, grapples, thumbs, forks, blades, sweepers, and other tools used with machinery. Shipping details may depend on the attachment size, weight, packaging, mounting style, and delivery location.

Customers should provide the correct machine type, attachment name, and destination details when asking about shipping for attachments.

Shipping Quotes and Delivery Costs

Shipping costs are not always the same for every product. Large equipment, attachments, and freight items may require a custom shipping quote.

Shipping or delivery costs may depend on:

• Product type
• Product size and weight
• Delivery distance
• Destination address
• Carrier availability
• Freight method
• Loading and unloading needs
• Packaging or handling requirements
• Special delivery instructions
• Local access conditions

Machinery USA may provide shipping cost information after reviewing the product and destination details. Unless clearly stated in writing, product prices may not include shipping, freight, unloading, tax, duties, or other delivery-related costs.

Delivery Timeframes

Delivery timeframes may vary depending on product availability, order processing, carrier schedule, delivery distance, weather, road conditions, and freight coordination.

Any delivery timeframe provided by Machinery USA should be treated as an estimate unless clearly confirmed in writing. Machinery USA cannot guarantee that a delivery will arrive on an exact date or time because freight and carrier schedules may change.

Order Processing

Before an order is shipped or prepared for delivery, Machinery USA may need to confirm product availability, order details, payment status, shipping address, freight requirements, and customer contact information.

Orders involving machinery, attachments, or freight items may take longer to process than small standard items because they may require inspection, preparation, loading coordination, documentation, or carrier scheduling.

Delivery Address Requirements

Customers are responsible for providing a complete, accurate, and accessible delivery address. Incorrect or incomplete address information may cause delays, extra fees, failed delivery, or shipment issues.

For heavy equipment or freight delivery, customers should make sure the delivery location can safely receive the product. This may include checking road access, gate size, unloading area, ground condition, height restrictions, and whether large trucks can enter or stop safely.

If the delivery location has special restrictions, customers should inform Machinery USA before shipment.

Customer Responsibility Before Delivery

Before delivery, customers should prepare the receiving location and make sure someone is available to receive the product if required.

Customers may need to:

• Confirm the delivery address
• Provide a working contact email
• Provide any needed delivery instructions
• Prepare space for unloading
• Arrange unloading equipment if required
• Check whether the site can accept freight delivery
• Review the product details before shipment
• Notify Machinery USA of any access issues

Receiving and Inspecting Delivery

Customers should inspect the product carefully at the time of delivery whenever possible. Check the machine, attachment, packaging, documents, visible parts, and overall condition before accepting or signing delivery paperwork.

If damage is visible, customers should take clear photos or videos before moving, using, installing, or modifying the product. If the carrier provides delivery documents, customers should note any visible damage, missing items, or delivery concerns on the paperwork where possible.

Customers should keep all packaging, documents, and delivery records until any issue is reviewed.

Damaged, Missing, or Incorrect Deliveries

If a product arrives damaged, missing parts, or different from what was ordered, customers should contact Machinery USA as soon as possible.

Please provide:

• Order details
• Product name
• Delivery address
• Photos of the product
• Photos of the packaging
• Photos of damaged areas or missing parts
• Delivery paperwork if available
• A short explanation of the issue

Customers should not use, install, repair, modify, or continue operating a damaged or incorrect item before contacting Machinery USA, as this may affect the review process.

Machinery USA will review the issue and may provide a suitable next step depending on the product, delivery condition, and situation.

Failed Delivery or Limited Access

If a delivery cannot be completed because the address is incorrect, the site is not accessible, no one is available to receive the product, unloading is not possible, or delivery instructions were incomplete, the customer may be responsible for extra costs.

Extra costs may include re-delivery fees, storage fees, return freight, waiting time, handling charges, or other carrier-related expenses.

Customers should contact Machinery USA before shipment if the delivery site has narrow access, limited unloading space, restricted roads, gates, security checks, or special delivery requirements.

Local Pickup or Warehouse Reference

Some products may be connected to warehouse pickup or warehouse-based coordination when available and approved in advance. Customers should not visit or send a carrier to the warehouse without confirmation from Machinery USA.

Pickup or warehouse coordination, if available, must be confirmed in writing before arrival. Customers may need to provide order details, pickup contact information, carrier information, and any required documents.

Shipping Changes and Cancellations

Customers should request shipping changes or cancellations as soon as possible. Changes may not be possible after an order has been processed, prepared, shipped, assigned to a carrier, or loaded for delivery.

Shipping changes may also affect delivery cost, delivery timeframe, carrier availability, or order status.

For order or shipping changes, contact sales@machineryusa.online with the order details and product name.

International or Long-Distance Shipping

Some products may require additional review for long-distance shipping, cross-state delivery, or international delivery. Availability may depend on product type, carrier options, export requirements, customs requirements, shipping destination, and supplier terms.

Machinery USA may not be able to provide shipping to every location. If international or long-distance shipping is available, customers may be responsible for freight costs, customs duties, import fees, taxes, documentation, local delivery charges, and any other related costs.

Contact Us

If you have questions about shipping, delivery, freight coordination, damaged delivery, warehouse pickup, or order status, contact Machinery USA before making arrangements.