Refund and Return Policy

Overview

Machinery USA provides product information, equipment categories, attachments, and guide content for users interested in machinery and related equipment. Because machinery and attachments can vary in size, condition, shipping method, supplier availability, and use case, return and refund requests must be reviewed carefully.

This policy explains the general process for requesting a return or refund. Final approval may depend on the product type, product condition, order status, supplier terms, shipping status, and the details of the request.

Return Eligibility

A product may be eligible for return review if the return request is made within the allowed return period, the product has not been used beyond inspection, the item is in its original condition, and the product is complete with all included parts, accessories, manuals, packaging, and documents where applicable.

Return eligibility is not automatic. Machinery USA must review the request before a return is accepted. Customers should contact us first and provide the order details, product name, reason for return, photos if needed, and any supporting information.

Products That May Not Be Returnable

Some items may not be eligible for return depending on the product type and order condition.

• Used machinery after operation or jobsite use
• Installed, modified, damaged, or altered items
• Special-order products
• Custom-configured machinery or attachments
• Clearance or final-sale items
• Products missing parts, accessories, documents, or original packaging
• Items damaged by improper use, storage, installation, transport, or maintenance
• Products returned without written approval from Machinery USA

This list may not cover every situation. Machinery USA may review each case based on the product and order details.

Return Request Process

To request a return, customers must contact Machinery USA before sending any product back.

1. Contact support@machineryusa.online or sales@machineryusa.online.
2. Include your name, order details, product name, and reason for the return.
3. Attach clear photos or videos if the product is damaged, incorrect, or has a visible issue.
4. Wait for return review and written approval.
5. If approved, follow the return instructions provided by Machinery USA.

Condition of Returned Items

Returned items must be in the condition approved by Machinery USA. The product should be complete, clean, safely packaged, and include all parts, accessories, manuals, tools, and documents that came with the item.

If the product is returned damaged, incomplete, used, modified, or not in the approved condition, the refund may be reduced, delayed, or denied.

Customers are responsible for properly packaging returned items to prevent damage during transport. Machinery, attachments, and heavy products may require special handling or freight arrangements.

Machinery and Heavy Equipment Returns

Heavy equipment and machinery returns require extra review because these products may involve freight shipping, inspection, handling costs, supplier coordination, and condition checks.

Mini excavators, skid steer loaders, wheel loaders, forklifts, road rollers, scissor lifts, and similar equipment may not be returnable after use, installation, modification, operation, or jobsite deployment unless otherwise approved in writing.

If a machinery return is approved, the product may need to be inspected before a refund decision is made. Refund amounts may depend on the product condition, freight costs, handling costs, restocking costs, missing items, or any damage found during inspection.

Attachment Returns

Attachment returns may be reviewed based on compatibility, condition, installation status, and whether the attachment has been used.

Attachments may include buckets, hammers, augers, grapples, thumbs, pallet forks, blades, sweepers, and other tools for mini excavators, skid steer loaders, wheel loaders, forklifts, or other machinery.

Before requesting a return for an attachment, customers should provide the attachment name, machine type, machine size, mounting details, hydraulic requirements if applicable, and the reason for the return.

Attachments that have been installed, used, damaged, modified, or returned incomplete may not qualify for a full refund.

Damaged or Incorrect Items

If a product arrives damaged, missing parts, or different from what was ordered, customers should contact Machinery USA as soon as possible.

• Order details
• Product name
• Clear photos of the product
• Photos of the packaging
• Photos of damaged areas or missing parts
• A short explanation of the issue

Machinery USA will review the issue and may offer a suitable solution depending on the situation. This may include replacement support, missing part support, repair guidance, return review, or refund review.

Customers should not use, install, repair, modify, or continue operating a damaged or incorrect item before contacting Machinery USA, as this may affect the review process.

Order Cancellations

Order cancellation requests should be made as soon as possible. If the order has not been processed, prepared, shipped, or specially ordered, cancellation may be easier to review.

If an order has already been processed, shipped, reserved, custom-prepared, or specially ordered, cancellation may not be possible or may be subject to costs.

For cancellation requests, contact sales@machineryusa.online with your order details and product name.

Refund Review Process

Refunds are not processed until the return request has been approved and the returned product has been received and inspected, if a return is required.

After review, Machinery USA may approve a full refund, partial refund, exchange, replacement support, store credit, or deny the refund request depending on the condition of the product and the details of the case.

If a refund is approved, the refund will usually be issued through the original payment method when possible. Processing times may depend on the payment provider, bank, or order handling process.

Return Shipping and Costs

Return shipping costs may depend on the reason for the return and the product type. For large machinery, attachments, and freight items, shipping costs can be significant and may require special arrangements.

Unless the return is caused by an approved Machinery USA error or verified product issue, customers may be responsible for return shipping, freight charges, packaging costs, loading costs, handling costs, and any related return expenses.

Original shipping, freight, delivery, handling, or processing costs may not be refundable unless stated otherwise in writing.

Exchanges

Exchanges may be available in some situations if the requested replacement product is available and the original product qualifies for return review.

For machinery and attachments, exchanges may depend on product availability, compatibility, supplier terms, shipping status, product condition, and price difference.

Customers should contact Machinery USA before requesting an exchange so the team can review the product details and recommend the best next step.

Non-Refundable Costs

Some costs may not be refundable, depending on the order and situation.

• Original shipping or freight fees
• Return freight fees
• Handling or loading costs
• Custom order costs
• Special preparation costs
• Inspection costs
• Restocking fees, if applicable
• Costs related to damage, missing parts, or reduced product condition

How to Contact Us

If you have questions about a return, refund, damaged item, incorrect product, cancellation, or exchange, contact Machinery USA before taking any action.